Effective date: 31 October 2026

Who we are

This website is operated by VODEXS INTELLIGENCE TECH SHANDONG CO., LTD. (“VODEXS”, “we”, “us” or “our”), a company located in Shandong, China. We manufacture remote-controlled tracked and wheeled lawn mowers and related equipment for business buyers, distributors and commercial users.

For privacy questions or requests, contact sales01@vodexs.com. Our business contact number and WhatsApp number is +86 173 0636 1823.

Scope

This policy explains how we handle personal information collected through vodexs.com, quotation forms, product enquiries, email, chat, and order communications. It does not cover third-party websites that we do not control.

Information we collect

  • Contact and enquiry data: name, company, country, email address, telephone or WhatsApp number, product interests and message content.
  • Commercial data: quotation details, order information, delivery details, correspondence and after-sales support records.
  • Technical data: IP address, browser and device information, referring page, pages viewed, approximate location derived from network data, and server security logs.
  • Communication data: messages sent through email, contact forms or the website chat service, including the content and timing of those messages.
  • Payment and transaction data: where an online payment option is used, payment status and transaction references. Full payment-card details are handled by the relevant payment provider and are not stored by us on this website.

How we use information

  • Respond to enquiries and prepare quotations.
  • Process, fulfil, deliver and support orders.
  • Provide operation, maintenance and warranty assistance.
  • Prevent fraud, misuse, spam and security incidents.
  • Maintain and improve website performance and product information.
  • Comply with legal, tax, accounting and regulatory obligations.
  • Send business communications where permitted by applicable law, with an option to opt out.

Cookies and analytics

We use necessary cookies to operate the website and may use analytics or preference cookies to understand site usage and improve the experience. You can block or delete cookies through your browser settings. Blocking necessary cookies may affect cart, account or other site functions.

Our website may use services including Google Site Kit, WP Statistics and Tawk.to chat. These providers process information under their own privacy terms.

How we share information

We share information only as needed for the purposes above, including with website hosting, email delivery, analytics, chat, payment, logistics and professional-service providers. We may also disclose information when required by law or to protect our legal rights, users or the public. We do not sell personal information.

International transfers

Because we work with international buyers and service providers, personal information may be processed outside the country where it was collected. We use appropriate contractual and organizational safeguards where required by applicable law.

Retention

We retain personal information only for as long as necessary for the purpose for which it was collected, including quotation follow-up, order and warranty administration, dispute resolution, security and legal or accounting requirements. Retention periods vary according to the type of information and the applicable legal environment.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information; object to or restrict certain processing; withdraw consent; or request a portable copy of information you provided. Send requests to sales01@vodexs.com. We may need to verify identity and may retain information required by law.

Security

We use administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse or alteration. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Children

This is a business and industrial-equipment website and is not directed to children. We do not knowingly collect personal information from children through this website.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The effective date at the top shows the latest revision.

Contact

VODEXS INTELLIGENCE TECH SHANDONG CO., LTD.
Company address: 潍城区泰祥街与利昌北路(017乡道)北200米路西, Weifang, Shandong, China
Email: sales01@vodexs.com
WhatsApp: +86 173 0636 1823

After-sales response and approved returns

After-sales enquiries are acknowledged within 24 hours on business days.

Email: sales01@vodexs.com
Phone: +86 173 0636 1823
WhatsApp: +86 173 0636 1823

Return address for approved returns only:
VODEXS INTELLIGENCE TECH SHANDONG CO., LTD.
潍城区泰祥街与利昌北路(017乡道)北200米路西, Weifang, Shandong, China

Do not send equipment, parts or accessories until VODEXS has approved the return and provided written shipping instructions.